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iKala Cloud AIOps released – Helping enterprises migrate to the cloud painlessly

Faced with the need for enterprises to migrate to the cloud, iKala Cloud, focusing on the entire life cycle of IT infrastructure, can provide 5 types of service model to satisfy the needs of enterprises at different stages, allowing them to enjoy the operational advantage of quickly activating their digital innovation while embracing the cloud painlessly.

Public cloud services, which can be enabled on demand and billed according to usage, are not only deeply favored by many enterprises, they are also an indispensable and important technology for pushing digital transformation. However, as enterprises rely more and more on public cloud services, the difficulty of self-management has also gradually increased, which has brought a demand for content management systems (CMS). According to a report published by MarketsandMarkets Research, the scale of the global CMS market for 2020 was approximately US$62.4 billion, and it is expected to grow to US$116.2 billion by 2025. This means that enterprises hope to implement these services in order to focus on their own businesses.

Among the many CMS providers on the market, iKala Cloud is the most popular one; it has currently assisted over 400 enterprises in the Asia-Pacific region in migrating to the cloud, with clients from various industries such as gaming, media, retail, e-commerce, manufacturing, and finance. The key is that the company has over 40 professional technical personnel, many of them having passed the Google Professional Cloud Architect and Professional Data Engineer certifications; they are equipped with first-hand experience in the development and implementation of cloud products, able to provide solid customized technical services.

Kyle Wu, head of the cloud business of iKala Cloud, stated that iKala Cloud focuses on the entire life cycle of the multi-cloud IT infrastructure, and is able to provide 5 service models and 7 CMS items to satisfy the needs of enterprises at different stages. For example, before adopting GCP services, iKala will first provide clients with initial proposal plans; after GCP services are adopted, clients will automatically enjoy basic consulting services, or pay additionally to upgrade to 24×7 or 5×8 technical support services. In addition, iKala also provides one-time POC projects, cloud migration, containerization services and continuous automatic monitoring AIOps services, allowing enterprises to embrace the cloud painlessly and have quickly activate their digital innovation.

Therefore, no matter the stage at which enterprises are, iKala can provide enterprises with automated, one-stop, real-time, proactive technical services and professional recommendations to help enterprises reduce IT operation and maintenance costs, create stable operation systems, and march toward data-driven business models.

Concern for information security issues regardless of enterprise size
Founded in 2011, iKala continually launches new services in step with the times. Today, it is a multinational cloud service and AI company with service ranges covering Taiwan, Singapore, Thailand, Vietnam, Japan, the Philippines, and Malaysia. The company is not only a partner of Google and Facebook, it can also provide comprehensive AI-driven solutions for digital transformation and data marketing. For example, iKala Cloud, iKala Commerce and other cloud and new retail services and products have now served over 400 enterprises and 15,000 advertisers and brand owners.

Seeing the fierce competitions in the cloud market, the company continually improves the quality of its services and invests in innovative research and development, committing itself to creating more value for its clients. For example, iKala CDP is a user-centric data analysis and customer growth solution that can assist enterprises in data collection, integration and management, machine learning, analysis, model creation, and marketing automation, comprehensively establishing precise marketing from the users’ perspective, and helping finance, retail, e-commerce and media industries improve operational performance and optimize conversion rates in whole.

Kyle Wu stated that while assisting enterprises migrate to cloud, the company realized that the majority of enterprises cared most about information security issues; since their data will be placed on external platforms after all, they were worried whether there were information security concerns. Therefore, when assisting enterprises, iKala starts with data with no information security or legal concerns, such as backup data. Also, in order to lower the threshold for enterprises to migrate to the cloud, iKala holds online seminars every month to help enterprises train cloud talent.

Frank Gong, iKala’s cofounder and chief technology officer, stated that the greatest benefit of cloud service for enterprises is that they do not need to first invest in the purchasing, construction and maintenance costs for hardware equipment, while cloud services can provide all the relevant services (computing, storage and network) that the ground end originally had. For example, in the past, after enterprises leased fixed bandwidth from telecommunication companies each month, they would have to worry about whether they needed expansion due to insufficient bandwidth leased; however, after enterprises migrate to the cloud, they enjoy the convenience of paying only for what they use, while they can also quickly verify whether their business plans are feasible.

Clarify the correct concept of the cloud to meet enterprise needs

During the process of assisting 400 enterprises migrate to the cloud, iKala discovered that enterprises had many blind spots. The first was why payment was needed for the public cloud – currently, the personal version of Gmail is free, so why would the information department need to make a related budget for it? As a matter of fact, Google WorkSpace requires payment, and its functions are more stable and richer compared to the services of the personal version.

Frank Gong indicated that another common conceptual error is that if the SLA of Google Cloud Platform guarantees that its normal uptime reaches 99.99% each month, why do virtual machines on the public cloud service still have maintenance and get restarted? There is absolutely no doubt that public cloud platforms have higher stability, but cloud platforms are still composed of large numbers of physical machines; also, virtual machines need to be restarted not because the systems have poor stability, but because it is a preventive maintenance task which helps maintaining the stability of application programs.

iKala Cloud AIOps released to overcome the challenges of migrating to the cloud

With the expansion of enterprises, significant increases in equipment and data, and the emergence of virtualization and cloud computing technologies, IT architectures are also becoming more and more complicated. Regardless of the size of the company, development resources for strategic projects might be compressed for enterprises due to the high pressure of project schedules, tight IT resources, and heavy daily operation and maintenance tasks, or IT structures become more and more complicated because of the adoption of strategies with both public and private clouds, resulting in multi-cloud or hybrid cloud hosting needs. For this, iKala released the AIOps cloud hosting service; not only can it allow resources to be fully utilized, it can also help enterprises overcome information security concerns and challenges that are becoming increasingly severe and frequent every day.

Kyle Wu stated that iKala Cloud AIOps can provide enterprises with four major benefits. First is that it can improve the efficiency and reliability of IT operations; cloud hosting service providers can share the IT operation and maintenance loads and help enterprises improve operational stability using the latest cloud technology and resources. Second is that it can strengthen security and compliance; it can help enterprises understand the data protection laws of different countries and industries to ensure that IT operation and maintenance are secure and legal. The third is that operation and maintenance services are active; the cloud hosting service provider can help enterprises monitor and detect potential issues and information security vulnerabilities automatically, reducing manual monitoring costs significantly.

Last is the return on investment and cost-saving; cloud hosting service provides can help enterprises save software, hardware, operation and maintenance costs, allowing systems to exert maximum efficiency and have stable monthly expenditures.

(This article was reproduced from CIO Taiwan.)

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